FAQ

Q: How long the warranty is?

A: For general customers, the warranty is 12 months and 24 months for VicTsing VIP  members. Become VicTsing VIP Here.

Q: What isn’t covered by the warranty?

A: 1. The product is over warranty time and it is damaged by the customers themselves.

    2. For force majeure causes like earthquake, typhoon, etc, the product isn't covered by the warranty.

Q: When does the warranty begin to take effect?

A: It begins the day you place your order.

Q: How do I claim the warranty?

A: Please contact us through support@victsing.com

Q: What is a valid proof of purchase?

A: You can tell us the order# or send us the screenshot of the order.

Q: What if I don’t have any proof of purchase?

A:Please contact Amazon Customer Service.