Q: How long the warranty is?
A: For general customers, the warranty is 12 months and 24 months for VicTsing VIP members. Become VicTsing VIP Here.
Q: What isn’t covered by the warranty?
A: 1. The product is over warranty time and it is damaged by the customers themselves.
2. For force majeure causes like earthquake, typhoon, etc, the product isn't covered by the warranty.
Q: When does the warranty begin to take effect?
A: It begins the day you place your order.
Q: How do I claim the warranty?
A: Please contact us through firstname.lastname@example.org
Q: What is a valid proof of purchase?
A: You can tell us the order# or send us the screenshot of the order.
Q: What if I don’t have any proof of purchase?
A:Please contact Amazon Customer Service.