【FAQ】:PC071 Wireless Mouse - VictSing

【FAQ】:PC071 Wireless Mouse

Q: Where is the USB receiver?

A: Generally, the USB receiver is placed beside of the battery component. Please refer to the picture.

 

Q: The mouse didnt work.

A: Please try it with following steps:

  • Please make sure the USB receiver can be recognized by your computer first.
  • Please make sure the mouse can be turn on. Just install a new battery correctly and try it in another USB port or computer. If yes, the light indicator will on when you click the DPI button.
  • Please keep the mouse close to the USB receiver as close as possible. Make sure there are no obstacles around the mouse.
  • Please unplug the USB receiver→replug the USB receiver to another functional USB port→install a NEW battery.

 

Q: The scroll wheel didnt work. The scroll wheel has no response.

A: Please try it with other applications to test whether it works again.

 

Q: The mouse cursor got delay/ didnt perform well.

A: Please try it with following steps:

  • Please try with a new battery to test whether it works better.
  • Please make sure that the distance between your mouse and the USB receiver is as close as possible.
  • Please adjust the CPI to a lower level by pressing the CPI button.
  • Please kindly make sure there are no other interference, such as other wireless mouse, Wi-Fi signal metal objects.
  • If the USB port for inserting USB receiver is at the back of motherboard or TV, it will be better to add a extension cord to insert the USB receiver.

 

Q: The cursor has no response.

  • Please clean the bottom lens of Mouse, in case there is any dust or foreign matter;
  • Please re-adjust the position of the bottom lens.