You may return your undamaged product and packaging within 45 days of purchase to receive a FULL REFUND for any reason.
Please kindly note that all our products are produced under strict quality inspection. In addition to 45 days money-back and 18-month worry-free guarantee, if you register on our official website, and become our VIP, you will enjoy 24-month warranty.
Q1: How does customer claim the warranty?
Step1: Please offer your order number from VicTsing Official website or Amazon you bought the products.
Step2: Describe the problems, or upload some photos about the problem, send the issues you claim to firstname.lastname@example.org.
Step3: Our support team will reply the issue, offer a solution within 24 hours.
Q2: What isn’t covered by the warranty?
A: The product is over 12 months (over 24 months for VicTsing VIPs) and it is damaged by the customers themselves.
Q3: When does the warranty begin to take effect?
A: It begins the day you place your order.
Q4: What is a valid proof of purchase?
A: You can tell us the order number or send us the screenshot of the order.
1) If you are new to register the product, we will create an account for you when you register. If you already have an account,
the system will add the warranty for you.
2) If you registered the product, you can go to your profile page to check the warranty info. The path to your profile page:
① desktop: Navbar - VIP > VIP Profile. ② mobile: Menu > VIP > VIP Profile
3) Before you go to the profile page, you need to log in first.
4) When the account created, you will get the 24-month warranty and other member benefits at the same time.
5) If the product is a gift for you, you can sign up for our VIP to get more benefits.